Frequently Asked Questions
Everything you need to know about shopping with Sexyland
How is my order packaged?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with a generic return address that does not mention 'Sexyland'.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and encrypted digital payment options for a secure checkout experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on opened or used items for hygiene reasons. If an item is defective, please contact us within 14 days for a replacement.
Will 'Sexyland' appear on my bank statement?
To ensure your discretion, your billing statement will show a neutral descriptor such as 'SL-Retail' rather than the store name.
Are your products body-safe?
Yes, we curate our collection to include high-quality, body-safe materials like medical-grade silicone, glass, and stainless steel, all free from harmful phthalates.